I would've given 5 stars. The install and quality were fantastic. I had issues with scheduling. Apparently, my appointment for Friday was forgotten... Instead of coming clean, I felt as though I wasn't given a clear reason for the mishap.
We had the kitchen and plumbing all torn apart Thursday, and they didn't show up Friday.
I didn't get a call until I called them. I then waited for answers, nothing until I called them again. I was told they would come Monday in the morning... At noon on Monday, I called and was told they wouldn't be out until 2pm. When the crew showed up, they did a fantastic job!!
That being said, I will use them again, but I will be very careful to ensure they don't have a scheduling issue again.
It's frustrating having the whole kitchen down for 5 days over a weekend, much longer than we anticipated.
The install crew and materials, top notch...
Office scheduling and follow up was not top notch.
Everyone has a bed day, it costed us a bad weekend.
They chipped almost $200 off our invoice for the inconvenience